Frequently Asked Questions

HOW CAN WE HELP? Give us a call on 0720 596 844

Although we try to keep our shoe size constant, there are a number of factors that affect sizing of our shoes, including design and inner sole padding. Therefore we may
switch the size ordered if we feel it may be the perfect fit. For orders within Nairobi, our team may deliver two sizes for you to try

Our phone number is (+254) 720 596 844 and 738 596 844. We are available on call, WhatsApp, live chat and DM, during our business hours, 09:00 am – 19:00 Mon-Sat, except during public holidays gazetted under the Republic of Kenya.

We work hard to keep our sizes consistent, and at times we may advise you to pick a different size. For example, if you wear a size 40, we may
recommend a size 41 where applicable. Our sizes range from 35 to 43, which varies from design and type. Contact our support team on 0720 596 844 if you’re not sure of the

We have outlets in Nairobi and Nakuru where you can visit and shop our shoes.

  • CBD – Jamie Mall 1st floor shop F53 off Kimathi Street
  • CBD- I&M Building on Muindi Mbingu Street
  • Westlands – Bandari Plaza on Woodvale Grove
  • Kilimani – Adlife Plaza Mezzanine Floor, near Yaya Centre
  • Thika Road- Garden City Mall on Ground floor near the Food court
  • Nakuru – Westside Mall on 1st Floor

At times some shoes may not be available on the website, in this case, please contact us on whatsapp (+254) 720 596 844 or social media @backyardshoez with a screenshot or product url and we will assist.

We do deliveries within Nairobi with our delivery bikes, which usually takes a few hours once order is confirmed. This also depends on delivery address. At times some shoppers might send their own person to our stores for pickup.
For orders outside Nairobi, we use third party couriers, e.g Wells Fargo, Easy Coach, and saccos to deliver. Please note that cut off time for orders outside Nairobi is 4PM.

For deliveries within Nairobi, the charges range from Ksh250 to ksh800 depending on location. For example, delivery to Langata is ksh300, whereas delivery to Juja is ksh700
Deliveries outside Nairobi to other towns via third party buses is ksh300. However, this fee may change if the client opts for Wells Fargo.

We accept payments via Mpesa to our paybill account. Card & Cash payment is also accepted at our physical stores, as well as gift cards purchased from Backyard Shoez.

Yes we do, reach out to our team on (+254) 720 596 844 and 738 596 844 during our business hours for assistance.

Yes you can change an order before delivery or exchange the shoes after purchase within our return period of 14 days as long as the shoes are unworn and in the same state as purchased.

We allow exchange of shoes within 14 days. If you receive an order and doesn’t fit, kindly ship it back to us and address it to: 
Backyard Shoez,
Westlands Nairobi,
Alternative, you can drop the shoes at any Backyard Shoes outlet and our team will assist.

To clean shoes purchased from Backyard Shoez, we recommend you wipe with a damp cloth and dry them under indirect sunlight.
We DO NOT recommend: 
Submerging in water or using solvents to clean the shoes
Exposing them to extreme temperatures
Dry cleaning or home laundry machines

Yes we offer gift vouchers online and our stores. To purchase one, click here 

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