Orders Policy:
- Customers can place orders online through our website, or visit our physical stores.
- We accept payment through Mpesa to our Paybilll 4103513
- Once an order is placed, customers will receive an email confirmation with the order details and expected delivery date.
- Orders within Nairobi will be processed within 2-4 hours, and customers will receive a notification via email or whatsapp with the confirmation message that order is out for delivery. A rider will give you a call when enroute to your address.
- All orders for delivery to other towns in Kenya must be completed by 04:00pm, for next day delivery.
- Delivery time may vary depending on the shipping method and location.
Returns Policy:
- We offer a 14 day return policy from the date of delivery.
- The shoes must be in their original packaging and in new, unworn condition.
- Customers are responsible for the cost of shipping the return back to us.
- If the return is approved, you can exchange with a different pair of similar value or top up for a pair of higher value.
- In the case you don’t find something you like, we will issue you with a credit note, valid for two weeks for you to redeem at any Backyard Shoez store.
Exchange Policy:
- We offer a 14-day exchange policy from the date of delivery.
- The shoes must be in their original packaging and in new, unworn condition.
- Exchange per Receipt is done ONCE.
- If the return is approved, you can exchange with a different pair of similar value or top up for a pair of higher value.
- In the case you don’t find a pair at that point, we will issue you with a credit note, valid for two weeks for you to redeem at any Backyard Shoez store.
Gift Voucher Policy
- Backyard Shoez vouchers are available from ksh2,000
- Third party gift vouchers issued on behalf of Backyard shoez are subject to our terms and conditions.
- Our gift cards are redeemable at any Backyard Shoez outlet.
- The gift cards may be used in full or in conjunction with other modes of payments.
- You must present the gift card together with the sales receipt when redeeming the voucher at our outlets.
- Our gift cards are valid for 3 months from the date of purchase and are non- refundable. The vouchers and not be exchanged for cash either.
- Vouchers can only be used in one transaction.
SALE/Discounts Policy
- We reserve the right, at any time, to subsidize, issue discounts or cancel any ongoing offers for our products without any prior notice.
- Backyard Shoez takes no responsibility , for any loss incurred due to timing of the offers or discounts issued by Backyard shoez
- No reservation shall be made for shoes on offer
- We do not offer refund for any shoes, including those sold on offer.
- Sale of shoes on offer is FINAL, and shall not be exchanged or returned.
Note: We reserve the right to refuse any returns or exchanges that do not meet our policy guidelines.
Acceptance of Terms and Conditions
Any purchase or use of our products constitutes to your acceptance of our Terms and Conditions. These Terms and Conditions are subject to change without notice